Ekayah Williams
I don't know why I'm having so many issues this time around, but I have to keep uninstalling and reinstalling the app just to get through the loading screen. I've checked my wifi and my 5G data, nothing wrong with them. It only works after I delete and re-download. It's, quite frankly, annoying and tedious! Now, it won't leave the loading screen even after I did all of this, I just want to track my card!!!
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at support@sincerely.com.
Jon Murray
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Just ok. The card I ordered was cute, but the only Reason I did it, is because I got a discount through tmobile. I checked out some of the 'customizable' gifts, and the ability to really make adjustments, live, in the app, for the item isn't there. If you are using your own pics, sometimes they are from pro photographers, and need to be adjusted. This app does not support that. When places like zazzle have doing this for over a decade, you would think an app like this would have better Feature.
We apologize for any inconvenience you experienced while using our app and appreciate your review. We take all feedback seriously and are constantly working to improve our user experience. If you have any further suggestions or feedback, please don't hesitate to contact support@sincerely.com. We hope to continue serving you in the future.
Wendy Kurkowski-Evans
Nice features with card selections, fonts, signature, and A.I. help with the inscription. Not easy to use from a cellphone, however, for parts. Ex) I wanted to create several different cards in one purchase, but couldn't figure out how to do so. Also, the 'go back' feature is frustrating. Maybe the app would be better on a p.c.
Thank you for your feedback, Wendy! We appreciate your review and apologize for the troubles you faced with the app. Your feedback only helps us to improve our services with each release, and we thank you for your suggestions. Please, reach out to us directly at support@sincerely.com should you have any further comments or questions. Thank you!